Regulatory
Compliance.

R-Zone Enterprises Ltd operates in a highly regulated industry. International freight forwarding spans UK and Nigerian customs law, international aviation regulations, data protection legislation, and financial crime prevention. We take our compliance obligations seriously and invest in systems, training, and governance to meet them consistently.

Our compliance programme is overseen by our Operations Director and reviewed annually by the company's board of directors. Our compliance policies are available to customers, regulators, and business partners on request.

R-Zone Enterprises holds the following active certifications, registrations, and memberships. For verification of any certification, contact compliance@r-zoneenterprises.com.

3.1 — UK Customs

We operate as an authorised customs agent under UK law. All UK import and export declarations are filed electronically through HMRC's Customs Declaration Service (CDS). We maintain accurate records of all customs entries for a minimum of six years as required by law.

Our customs team is trained in UK tariff classification (Commodity Codes), Rules of Origin, and import duty calculation. We hold letters of authority from customers authorising us to act on their behalf in all customs matters.

3.2 — Nigeria Customs

Our Lagos operations team is registered with the Nigeria Customs Service (NCS) and complies fully with the Nigeria Customs and Excise Management Act. All Nigerian import declarations are filed in accordance with NCS procedures, including payment of applicable import duties and levies.

We comply with NAFDAC requirements for regulated imports including foodstuffs, cosmetics, and pharmaceuticals, and with SON (Standards Organisation of Nigeria) requirements for regulated products.

3.3 — Customs Accuracy

We always file customs declarations accurately based on information provided by our customers. Customers who provide incorrect or incomplete cargo information are solely responsible for any penalties, delays, or seizures arising.

4.1 — UK GDPR & Data Protection Act 2018

R-Zone Enterprises Ltd is registered with the Information Commissioner's Office (ICO) as required by the Data Protection Act 2018. We process personal data in accordance with the six data protection principles:

4.2 — Privacy by Design

We embed data protection principles into our systems and processes from the outset. Privacy impact assessments are conducted for new processing activities that may present risk to individuals' rights.

For full details of our data protection practices, see our Privacy Policy.

R-Zone Enterprises complies with the UK Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and the Proceeds of Crime Act 2002.

5.1 — Customer Due Diligence

We apply Customer Due Diligence (CDD) procedures to our business customers and, where applicable, high-value individual customers — including identity verification, source of funds checks, and assessment of the business relationship.

5.2 — Suspicious Activity Reporting

We have a legal obligation to report suspicious activity to the National Crime Agency (NCA) via a Suspicious Activity Report (SAR) where we know, suspect, or have reasonable grounds to suspect money laundering or terrorist financing. We cannot inform the subject of any such report (tipping off is a criminal offence).

5.3 — Sanctions Screening

We screen all parties against UK Government sanctions lists (OFSI) and UN Security Council sanctions lists. We will not provide services to sanctioned individuals or entities.

5.4 — Bribery & Corruption

R-Zone Enterprises has a zero-tolerance policy for bribery and corruption in accordance with the Bribery Act 2010. We do not offer, give, request, or accept bribes in any form. All staff are trained on our anti-bribery policy.

We comply with UK Strategic Export Controls administered by the Export Control Joint Unit (ECJU) of the Department for Business and Trade. We do not ship controlled goods — military equipment, dual-use items, or items on the UK Military List — without appropriate export licences.

Our staff are trained to identify potentially controlled goods and refer such matters to our compliance team before acceptance. Where in doubt, we will not ship.

We comply with Nigeria's import prohibition list and all applicable trade embargoes. We do not circumvent or assist customers in circumventing trade restrictions.

7.1 — Aviation Security

Where we provide air freight services, we operate in accordance with EC Regulation 300/2008 and its implementing regulations, as retained in UK law. We apply appropriate security controls to cargo before acceptance, including:

• Identity verification of consignors
• Physical inspection and X-ray screening of cargo where required
• Secure, access-controlled storage of cargo awaiting dispatch
• Chain of custody documentation for all air cargo

7.2 — Dangerous Goods

We comply with IATA Dangerous Goods Regulations (DGR) for hazardous materials by air, and with the International Maritime Dangerous Goods (IMDG) Code for sea freight. Staff handling dangerous goods hold current IATA DGR certification.

7.3 — Warehouse Security

Our Essex warehouse operates 24/7 CCTV monitoring, access-controlled entry, and alarm systems. Access is restricted to authorised staff and pre-approved visitors. All visitors sign in and are accompanied by a staff member.

Where our customers are consumers (individuals contracting outside a business capacity), we comply with:

• Consumer Rights Act 2015: Services must be performed with reasonable care and skill, within a reasonable time, at a reasonable price
• Consumer Contracts Regulations 2013: Right to cancel distance contracts, including online bookings (where applicable)
• Consumer Protection from Unfair Trading Regulations 2008: Prohibition on unfair practices, misleading actions, and aggressive selling
• Pricing Practices Guide: Transparent and accurate pricing without hidden fees

8.1 — Complaints

We operate a formal complaints procedure. Submit complaints to complaints@r-zoneenterprises.com. We acknowledge within 2 working days and resolve within 14 working days. If unsatisfied, you may refer to our ADR body — details provided on escalation.

R-Zone Enterprises is committed to reducing the environmental impact of our operations. Our environmental commitments include:

• Consolidating shipments to reduce the number of flights and vessel sailings required
• Minimising single-use plastic packaging materials at our warehouse
• Responsible disposal and recycling of packaging waste
• Working with airline and shipping partners who have published emissions reduction targets
• Offering customers the option to purchase carbon offset credits for their shipments where available
• Annual review of our environmental impact and setting of year-on-year improvement targets

R-Zone Enterprises takes compliance failures seriously. If you are a staff member, customer, or third party who becomes aware of a potential compliance failure — suspected fraud, data breach, regulatory violation, or illegal activity — please report it promptly.

Reports may be made to our compliance team at compliance@r-zoneenterprises.com. All reports are treated confidentially and investigated promptly. We do not tolerate retaliation against anyone raising a concern in good faith.

Staff have rights under the Public Interest Disclosure Act 1998 (PIDA) to report certain concerns directly to a relevant regulatory body.

For compliance enquiries, certification verification, regulatory questions, or to report a concern: